Higher Education Support
At Joskos Solutions, we provide professional support to your IT staff for all of your current and new projects.
With dedicated and fully-qualified IT professionals on hand, we can provide assistance in helping to move your projects forward in a quick and easy manner.
With our support, you can move large projects forward without affecting the day-to-day running of your school.
With Joskos Solutions on hand, you can carry out your projects to a deadline in order to achieve your school’s goals quickly and efficiently.
As a Further Education organisation you can create your own support package which might be something like this:
- A monthly support visit from a senior engineer, who would spend a day on-site to support the servers. The engineer would go through the server logs and clear down the error logs.
- Everything that the engineer does is recorded in a site report, which details all errors that the servers have recorded, why they occurred and how they have been resolved, together with system-specific details and backups, disk space, updates, etc. The report is very detailed and also provides advice on system upgrades.
- Engineer support for system upgrades or new installations.
- Remote support via terminal services or VPN.
- Unlimited access to the helpdesk.
- Free emergency visits (speak to your Account Manager for more information)
"Joskos are the people we go to for any quotations, we go to them for advice - we go to Joskos for pretty much everything when we are looking for an immediate fix..."
Ian Shreer , IT Service manager, King Etherlbert School Read More>
